FlowHopFlowHop privacy policy
The short version: FlowHop keeps your guides, screenshots and distribution lists only on your own computer, encrypted. We have no servers that receive them. We never see them, upload them, share them or sell them.
Who we are
FlowHop is made by Kage Lab, a business name of Cory Christian (ABN 80 695 802 826), Sydney, Australia. Contact: support@kagelab.app.
What FlowHop stores, and where
| Data | Why | Where it's kept |
|---|---|---|
| Screenshots of the pages you record, update or play, and the names of the buttons and fields you click (these can show personal or business information that is on screen) | To make the step-by-step guide | Only on your computer, in the extension's local storage, encrypted |
| The address (URL) and title of each page in a guide | To open the right page when you play or update a guide | Only on your computer, encrypted |
| Text you type into web pages – only if you switch on "Include what I type in step descriptions" in Settings (off by default; never for password, card or ID fields) | So a step can say what to type | Only on your computer, encrypted |
| Names and email addresses you add to distribution lists, and a log of which guide versions you prepared or sent to which list | "Tell your team" update emails | Only on your computer, encrypted |
| Logos, colours, document owners and links you add (for example a Microsoft or Google Form link) | Branding and document control | Only on your computer |
| Your settings and plan status | Remembering your choices | Only on your computer |
Files you download (web pages, Word, PDF, Markdown, video, .flowhop shares) are saved by you to a place you choose. What happens to them after that is up to you.
What FlowHop blurs or never records
Password fields are never recorded. Password, card and ID number fields are blurred in screenshots automatically, and Pro can also blur email addresses, phone numbers and account numbers. You can blur any other area by hand, and add websites FlowHop never records on in Settings.
What leaves your computer
Only licence information, through our payment provider ExtensionPay (extensionpay.com), which uses Stripe to process payments:
- When FlowHop is installed, it gets an anonymous licence key from ExtensionPay. This contains no personal information and none of your guides.
- FlowHop checks that key with ExtensionPay from time to time to see whether you've bought a plan.
- If you buy a plan, you give your email address and payment details to ExtensionPay and Stripe on their own pages. We receive your email address and purchase record (to provide support and handle tax), never your full card details. See the ExtensionPay and Stripe privacy policies.
None of your guides, screenshots or lists are ever part of these requests. FlowHop has no analytics, no tracking and no advertising.
Email: FlowHop never sends email. "Tell your team" opens a prepared message in your own mail app (Outlook, Gmail or another), and you choose whether to send it. AI polish and translate use the AI built into Chrome (version 138 or later) on your own computer, where available (not available in Edge or Firefox); your text is not sent to Kage Lab or any AI service by FlowHop.
Permissions FlowHop uses
- Active tab and scripting: run FlowHop's recorder or Guide Me player on the page you choose, only while you're recording, updating or playing a guide.
- Storage and unlimited storage: keep your guides, screenshots and settings on your computer (guides with many screenshots need more than the default space).
- Alarms: check review dates once in a while, so the icon can remind you.
- Access to all websites (optional, off by default): only if you switch on "Follow me to any website" in Settings, so recording continues when a task moves to another website.
How long data is kept, and deleting it
Your guides are kept until you delete them. You can delete a guide, a distribution list or everything at any time in FlowHop's Library and Settings ("Delete all guides" in Settings also removes your distribution lists). Removing the extension deletes everything it stored.
Chrome Web Store Limited Use statement
FlowHop's use of information received from Google APIs and the browser will adhere to the Chrome Web Store User Data Policy, including the Limited Use requirements. The data FlowHop handles is used only to provide its single purpose (recording browser tasks into step-by-step guides, keeping them up to date and helping you share them), is not transferred to anyone, is not used for advertising, and is not read by people.
Your rights
We handle personal information in line with the Australian Privacy Act 1988. Because your guides and lists never reach us, we cannot see, access or correct them – they are entirely under your control on your computer. For anything we do hold (such as a purchase email address), contact support@kagelab.app to access, correct or delete it. If you're unhappy with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
If you record screens that show other people's information, you are responsible for having the right to do so and for how you share the guide. FlowHop's blur tools help, but check each guide before sharing it.
Children
FlowHop is a workplace tool, not directed at children under 13, and we do not knowingly collect their information.
Changes
If we ever change how FlowHop handles data, we'll update this page and the extension's store listing before the change takes effect, and ask for your agreement in the extension where required.