FormHopPlans, cancelling & refunds
The short version: FormHop has a free version that keeps working forever. Paid plans can be cancelled any time in two clicks, keep working until the end of the time you paid for, and never renew after you cancel. We don't offer change-of-mind refunds, but your rights under consumer law always apply.
Plans and prices
| Plan | Price | Renewal |
|---|---|---|
| Free | A$0 – Saves and restores your form answers. No card, no time limit. | — |
| Pro yearly | A$19 a year | Renews automatically each year until you cancel |
| Pro lifetime | A$29 once | One payment – nothing renews, nothing to cancel |
Prices are in Australian dollars. Your bank may convert them to your currency. Every install gets 3 free Pro tries – each covers one form – so you can test Pro before paying.
How to cancel
- Open FormHop's Settings → Manage billing.
- Choose to cancel your plan and confirm.
That's it – no emails, no calls. The same page lets you update your card.
Can't open the extension (for example you've removed it or changed computers)? Email support@kagelab.app from the email address you paid with and we'll cancel it for you, usually within one business day (Sydney time).
Removing FormHop from your browser does not cancel a plan. Please cancel first, or email us.
What happens when you cancel
- You won't be charged again.
- Yearly plans keep working to the end of the year you paid for.
- Your saved answers stay in your browser. Free features keep working; Pro features (such as Word drafts and keeping history until you delete it) switch off.
- You can start a plan again at any time.
Lifetime purchases are a single payment. There is no subscription to cancel, and Pro stays on with no further payments.
Renewals and failed payments
Subscriptions renew automatically at the end of each period using the card you paid with, until you cancel. If a renewal payment fails, paid features pause until the card is updated in Settings → Manage billing.
Refunds
Because you can try the paid features free first, we don't give refunds if you simply change your mind. This doesn't limit your rights under the Australian Consumer Law or the consumer laws where you live. If a paid feature doesn't work as described, email support@kagelab.app and we'll fix it – and where we can't, or the law entitles you to one, we'll refund you.
If you were charged by mistake (for example twice, or after you cancelled), email us and we'll refund the extra charge.
Using a plan on another computer
Install FormHop on the other computer, then use Restore purchase (or I already paid) in its settings and enter the email you paid with. Each plan is for one person.
Who you're paying
FormHop is sold by Kage Lab (ABN 80 695 802 826), Sydney, Australia. Payments are processed securely by ExtensionPay and Stripe; we never see your full card number. See our privacy policy.
Questions
Email support@kagelab.app. We usually reply within one business day (Sydney time). More answers on the help page.